Reference

How kampungbola Keeps Your Account Safe and Fair

Our terms lay out exactly how your account works — from the moment you deposit via DANA, OVO, GoPay or QRIS through to withdrawal verification and dispute resolution.

Account creation and verificationDeposit and withdrawal rightsGame access and account suspension rules
Explore the Lobby Read FAQ
kampungbola How kampungbola Keeps Your Account Safe and Fair
GET HELP ANYTIME

How to Contact Us About Terms Questions

Our support team is here to answer questions about how these terms apply to your account.

Live Chat Support Open the chat widget in the lobby. Our team responds during play hours. Ask about withdrawal holds, account status questions, or any term you'd like clarified.
Email Support Send questions to [email protected]. We'll reply within one business day with written confirmation of account rules or policy changes affecting your profile.
Dispute Resolution Submit formal complaints via the Account Settings menu under Disputes. Our team investigates and responds within 48 hours with a written resolution or next steps.
DATA AND SECURITY

How We Protect Your Account and Information

Your account data is encrypted and stored on secure servers. When you deposit via DANA, OVO, GoPay or QRIS, your payment details never touch our systems — the payment provider handles the…

Encryption & Servers

All data in transit uses TLS 1.3 encryption. Your account password and session tokens are hashed and stored separately from your personal details on independent database clusters.

Payment Separation

DANA, OVO, GoPay and QRIS transactions are processed by the payment provider, not stored on our servers. We receive only a transaction confirmation, not your payment credentials.

Data Retention

We keep active account data for the duration of your membership. After closure, we retain records for 7 years to meet Indonesian tax and fraud-prevention obligations.

Account Closure

Request closure in Account Settings under Data & Privacy. We'll settle any outstanding balance within 5 business days and confirm deletion of your profile.

Data Access Requests

Open a Data Request ticket via support. We'll compile and send you a downloadable file of all your account information, transaction history and personal data within 10 days.

Cookies & Tracking

We use essential cookies for login and session management, and analytics cookies to understand how players navigate the lobby. Opt out via Account Settings without losing platform access.

Your Top Terms & Conditions Questions Answered

Real questions from players about account rules, withdrawal rights, and what happens if something goes wrong.

No. Each account is personal and non-transferable. Sharing login details breaks our terms — if detected, we'll freeze both accounts during investigation. Always keep your password confidential. If someone else played your account, contact support with dates and times so we can review the activity.

You'll need to re-verify before we process the withdrawal. Go to Account Settings, tap Verification, and upload a current ID photo. We'll review it within 24 hours. Your withdrawal request will stay in queue — once verified, it processes in the order received.

No. Your payment credentials stay with the payment provider — we never see or store them. We only receive a transaction confirmation and deposit receipt. This keeps your payment method safe from any kampungbola data breach.

Submit your dispute via Account Settings under Disputes. Our team investigates within 48 hours and sends you a written outcome with game logs or transaction details. If you disagree with the resolution, you can escalate for independent review within 10 days.

Account deletion is immediate; your lobby access stops at closure confirmation. Personal data is flagged for deletion but retained for 7 years per Indonesian financial and tax law. You can request early data removal for specific fields via a Data Request ticket; we'll comply where law allows.

We can update terms, but existing rights are protected. If a change affects withdrawals, verification or payment methods, we'll notify you 14 days in advance. You can close your account penalty-free during that period if you disagree. Continued play after the 14-day window means you accept the new terms.

Access depends on local law in your jurisdiction. We operate where Indonesian and international gaming regulations permit. If your region changes or local law restricts access, we'll notify you. You can withdraw your balance any time, even if new restrictions apply to fresh deposits.

Related Pages

kampungbola Indonesia About Us kampungbola Login FAQ Register