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How we protect your account and personal information

Your privacy matters to us. We collect and manage your account data carefully — from the moment you deposit via DANA, OVO, GoPay or QRIS through to every…

Account protectionWithdrawal verificationData retention clarity
kampungbola How we protect your account and personal information
GET IN TOUCH

Privacy questions and data requests

Email support Contact our privacy team at [email protected]. We respond to data access, correction and deletion requests within seven business days.
Live chat Available Monday to Friday, 09:00–21:00 Indonesia time. Ask about your data, account deletion or privacy concerns directly with our team.
Account settings View and update your personal information anytime in your profile. Manage communication preferences and download your account data from the security section.
SECURITY AND CONTROL

How we keep your data safe and give you control

Encryption on file

All personal data and payment information is encrypted in transit and at rest using industry-standard TLS 1.2 protocols. Your DANA, OVO, GoPay and QRIS details are never stored in plain text.

Access logs

We monitor who accesses your account and log every login, deposit and withdrawal. Suspicious activity triggers immediate verification. You can review access history in your account dashboard.

Cookie policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate our lobby and payment flows. Third-party cookies are minimal and used only for fraud detection.

Data deletion

Request account closure and permanent data deletion through our support team. Non-transaction records are removed within 30 days; transaction logs are kept for three years where local law requires.

Third-party sharing

We share the minimum necessary data with payment processors (DANA, OVO, GoPay, QRIS), identity verification vendors and anti-fraud services — only to complete your transaction.

Policy updates

Changes to this policy are posted here with 14 days' notice. Continued account use after the update date means you accept the changes. Email [email protected] with questions.

Your privacy questions answered

Non-transaction records like your profile and activity logs are removed within 30 days of deletion. Your deposit and withdrawal history is retained for three years where local law permits. We keep this to prevent fraud and meet regulatory requirements. You can request expedited anonymisation by contacting [email protected].

Payment credentials are never stored on our servers after a transaction completes. We hold only a reference token and the last four digits for your records. Full account details are held securely by your payment provider. Every deposit and withdrawal is logged and matched to your identity for fraud detection.

Yes. Open your account settings, go to Security, and select Download My Data. Your file includes profile details, transaction history, deposit and withdrawal records, and device logs. You'll receive it within seven business days as a secure encrypted file via email.

Only authorised support and security staff can view your account data, and only to resolve your issue or investigate fraud. Access is logged and audited monthly. Your payment details are visible only to you and the payment processor. We never share data with marketing or analytics teams without your consent.

Active account records are kept for the duration of your membership. Inactive accounts are archived after three years. Transaction logs are retained for three years after your last withdrawal where local law permits. Cookies expire after 12 months of inactivity. You can request deletion anytime.

No. Your data is not sold, traded or shared with unrelated platforms. We share the bare minimum with payment processors and fraud-detection vendors only to process your transactions safely. All third parties sign strict confidentiality agreements and handle data only in Indonesia or where local law permits.

Contact us immediately via live chat (Monday–Friday, 09:00–21:00 Indonesia time) or email [email protected]. We'll freeze your account, review access logs and dispute any unauthorised transactions. Change your password and enable two-factor authentication on your DANA, OVO, GoPay or QRIS wallet at once.